frequently asked questions - FAQ

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1 | Free Customization


Choose a design you love and completely customize it for your event. Our basic prices include:

(a) Choice of ink colors.
(b) Choice of envelope color.
(c) Choice of envelope liner patterns.
(d) Choice of pattern design on the back of your invitation pieces.
(e) Patterns can be designed in any colors you choose.
(f) Add a Hebrew name, initials or special phrase.

Here are some of our popular options that can also be added (pricing for each item can be found on the pricelist:

(1) Flat Backer Cards. Often referred to as a "layer" or a "mat", these cards come mounted to the back of your invitations and provide a perfect frame for the front. Choose from an assortment of gorgeous papers and colors. Below is an example of an invitation with and without a Flat Backer Card.

(2) Pocket Backer Cards. From the front, these backers look just like our Flat Backers, but when you turn them over there's a handy pocket to hold all of your extra Invitation Suite components such as Reply, Reception or Information Cards. Choose from an assortment of gorgeous papers and colors. Below is an example of an invitation with and without a Pocket Backer Card.

(3) Outer Pockets with Custom Foil Stamp. The ultimate first impression. Our outer pockets hold all your Invitation Suite components in one tidy package. Available in all the same stunning papers as our Backer Cards with more than 30 foil colors to choose from. Below, you'll see Outer Pocket examples that match the invitations shown above.

(4) Envelope Addressing. We offer 4 different types. Return addressing on your Invitation envelope, return addressing on your Thank You Notes, reply addressing on your Reply Cards and guest addressing on your Invitation envelops. We provide you with a simple address template for collecting addresses to pass on to our print team.

(5) Custom Foil Stamping. Foil stamp your entire Invitation Suite or use a combination of foil and print. Each custom foil stamp design is quoted individually.



2 | THE DESIGN PROCESS

(a) Choose your design.
(b) Choose your colors, pattern and envelope color.
(c) Email your text.
(d) Process a 50% deposit for the design team to begin.
(e) Within 72 hours we’ll send you a digital proof page with all of your pieces posted for you to review.
(f) At some point after your proofs are delivered, your balance will be billed.
(g) Request text/color changes (up to 2 rounds for free).
(h) Approve the proofs for print.

Additional text/color changes beyond 2 rounds will be billed a design fee of $50 for a third round, $75 for a fourth round and $100 for any additional rounds after 4.

NOT SURE WHAT COLOR YOU ARE SET ON?
On orders over $1500, we allow for a 1 color design proof in addition to your 2 rounds of free text proofing.
A DESIGN PROOF allows you to see 1 invitation in 2 color variations to choose from.
It also allows for 1 color revision of one of the 2 options.
A DESIGN PROOF includes the invitation with our sample text, your pattern or backer color and your envelope color with liner layout.
Additional color, pattern and envelope variations can be prepared for you for a design fee of $50 per layout.
On orders under $1500, we're happy to produce a DESIGN PROOF for $50.


OUR PRINT SCHEDULE | IMPORTANT DATES.

MONDAY = PRINT DAY. All orders begin in the print queue on Monday mornings.
SHIP DAY = 7-9 Business days later - depending on order complexity
WEDNESDAY = FINALIZE DAY . All orders must be 100% signed off on by clients on Wednesday to enter print production on Monday (our design team has quite a 'honey-do' list of file prep to prepare for the print team after you sign off, so we need those 2 days to get you ready). We also need your guest address list on this day.



3 | PRICING

See our Pricelist.

What can you expect for 100 invitations? Here are just 2 examples we see often:
$725 | Invitation + Reply Card with Guest, Return + Reply Addressing
$1325 | Invitation, Reply + Reception + Information Cards, Thank You Notes and Addressing on all pieces

All prices include the following:

- Your choice of paper (matte, shimmer or smooth)
- Your choice of ink colors across all invitation pieces, patterns and envelope liners
- Your choice of premium shimmer envelope colors. See our envelope colors.
- Your choice of pattern design, and in any color you choose. See our pattern chart.

Cancellation Policy:We regret that once design work has begun on your order, deposits are non-refundable. Orders cancelled before production has begun are subject to a 50% cancellation fee. Orders in production cannot be cancelled.

4 | WHEN WILL MY ORDER SHIP?


Average time frame from start to finish is 3 weeks.

Once your order is 100% signed off on by you, we send you into print production on Monday and your order will ship out to you 7-9 business days later

Any variance in the time frame will be driven by things that are in your control. For example, getting your invitation text together and over to us, getting your guest address list completed and approving the on-line digital proofs we send you to review.



5 | WHAT IS THE QUALITY OF YOUR PAPERS?


We confess!
We are total paper snobs. Be sure to order a sample kit so you can see exactly what we mean!
Here is a little info about our 3 main paper stocks:

Our Matte Finish (our signature stock, no upcharge):
Select our Signature Smooth Matte 120# stock for a clean, elegant look. This is a premium quality paper and a perfect option to insure you get the quality you expect for a special occasion, without paying an additional cost for an upgraded paper (many on-line companies use a lighter, thinner paper as their signature stock). You'll be proud of this invitation! Read our fan page to see what our customers are saying about their signature stock invitations. This paper comes in a choice of bright white and off white.

Our Shimmer Finish:
For an upscale sparkle without completely breaking the bank, try our 111# Shimmer Paper. This is a huge hit for Wedding and Bat Mitzvah Invitations. Invitations are simply dazzling on this stock. This paper comes in a choice of bright white or a pale cream color.

Our Cotton Finish:
Upgrade to our extra Luxe 100% Pure Cotton stock in a whopping 130# weight for the ultimate textured letterpress feel.

Of course, if you’re half as obsessed with paper as we are, you’ll want to feel these lovlies for yourself, so be sure to order your very own free sample kit today. They are all in there for you to feel for yourself!

6 | PROOFS


Our proofs allow you to review every printed component of your suite, and will reflect all wording as well as any custom color changes you have requested. And if you need to modify your proof for any reason, the first round of changes is always free. While most orders do not require any changes to the initial proof and are ready to move to production within a few days from the time an order is placed, we do suggest allowing yourself up to 2 weeks for proofing just in case you need repeated rounds of changes. Please be very sure to review your proofs extremely carefully. Once you’ve signed off, your order will go directly to production and post-production changes are potentially very costly and may even require a reprint of your entire order.


7 | COLOR CHARTS

8 | HEBREW


If there are any aspects of your Invitation Suite that you would like in Hebrew – the name of the Bar or Bat Mitzvah, his or her Torah portion, even a favorite quote - just let us know. Although we don’t have a clever way for you to input Hebrew characters online, you are more than welcome to include a transliteration in the notes section of your order or email or fax us the particulars. A very basic transliteration chart is attached for your convenience. (Please note that we do request that you send us the exact spellings of any Hebrew text you would like to ensure there are no errors.)


9 | EVENT DECOR + TABLETOP


In addition to our gorgeous Invitation Suites, we offer perfectly coordinated Mitzvah Décor pieces for every suite we sell, all of which can be customized to match your dream color palette. Our options include Sign-In Boards, Oversized Dancefloor Decals, Lounge Throw Pillows and more. Additionally, we offer virtually any other decor piece you can imagine by Special Order, including Placecards, Table Number Signs, Menu Cards, Tablecloths, Napkins, Coasters, Wall Decals, Photo Backdrops, Event Signage, Lounge Area Rugs and more. And yes, all these items can be customized to perfectly match your decor and color palette as well. Just give us a call to discuss your vision and we'll make it a reality!


10 | CUSTOM DESIGN | LETTERPRESS, FOILSTAMPING, DIECUTS + MORE!


From Letterpress to Foilstamping to Diecuts and more, if you’ve seen it in Mitzvah Invitations, we’ve done it. Virtually every suite we offer can easily be Letterpress Printed or Foil Stamped (by custom quote) and if you’re craving something even more unusual, we’re always happy to take on a fabulous new project as our schedule allows. (While we can’t guarantee we’re always available for custom design jobs, you know we’ll always do our very best to make those Mitzvah dreams come true!)


11 | 100% HAPPY SERVICE GUARANTEE


We stand 100% behind our commitment to delivering exactly what you want and expect. As you can see from our fan mail page, more often than not we exceed expectations.

Our service philosophy is simple: we’re always here to help. Whether you’d like assistance in selecting the perfect Suite or a little advice on wording or even just an extra bit of handholding as you place your order, whatever your particular needs may be, our Mitzvah Concierge Team is always here for you and delighted to chat. And while you can always reach us on the phone during business hours, we know that business hours aren’t always the easiest to clear for today’s busy families, so we’re also more than happy to schedule evening and weekend telephone consultations if that’s all your hectic schedule allows. Just give us a call at 844.44.MAZEL or email us at orders@sarahschwartz.com to set up a time that works best for you.